Stanbic IBTC Pension Managers Hiring 2025: Apply for Customer Service Officer Role Now

Stanbic IBTC Pension Managers Limited, Nigeria’s largest Pension Fund Administrator (PFA), is inviting qualified candidates to apply for the position of Customer Service Officer.

The company manages over 2.1 million Retirement Savings Accounts (RSA) with assets exceeding ₦5 trillion, operating under the Standard Bank Group. It offers a high-performance work environment, strong ethical culture, structured career development, and continuous learning opportunities.

Job Overview

• Job Title: Customer Service Officer

• Business Segment: Insurance & Asset Management

• Location: Lagos (Walter Carrington Crescent)

• Job Type: Full-time

• Job Ref: 80445519A-0001

• Date Posted: December 8, 2025

Job Description

The Customer Service Officer will attend to walk-in clients professionally, ensuring excellent service delivery, customer satisfaction, and timely resolution of enquiries and complaints.

Key responsibilities include:

• Handling client enquiries, pension payment applications, and complaints

• Escalating Material Difficult and Unusual (MDU) issues when necessary

• Providing timely and accurate feedback to management

• Educating clients on pension products and services

• Maintaining high ethical and integrity standards

Qualifications

• Minimum of a first degree in Arts, Social Sciences, or a related field

• Minimum of 2 years post-NYSC experience

• Experience in customer service or service delivery is an added advantage

Behavioural Competencies

• Establishing Rapport

• Interacting with People

• Managing Tasks

• Making Decisions

• Upholding Standards

• Generating Ideas

• Pursuing Goals

Technical Competencies

• Customer Understanding (Pension)

• Product & Services Knowledge

• Pension Systems Knowledge

How to Apply

To apply for the Customer Service Officer position, follow the steps below:

1. Click the official application link via https://www.standardbank.com/sbg/standard-bank-group/careers/apply/jobs

2. Review the job details carefully on the Stanbic IBTC recruitment portal.

3. Fill in the required information on the application page.

4. Upload all necessary documents.

5. Submit your application to complete the process.

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Please note: Stanbic IBTC Pension Managers conducts its recruitment in line with all applicable laws. The company will never request money or any form of payment during the recruitment process.

Good luck!

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